mamalSupport
A person, not a ticket queue.
You are running a restaurant. When something breaks at seven on a Friday you need an answer, not a case number and a link to an article.
Reach us
How to get help.
support@mamal.shop is the quickest route for anything that is not actively stopping service.
Something is down
Put Urgent in the subject line. Anything that stops you taking orders or closing out goes straight to the top of the list.
In the app
If you are signed in, every screen in the back office has a help link that reaches the same people with your context already attached.
Privacy requests
privacy@mamal.shop for data access, correction, or deletion requests.
Make it fast
What to tell us.
The more of this you can include, the fewer times we have to write back asking for it. None of it is required. Send what you have and we will work with that.
- Your restaurant and which location
- The screen you were on and roughly what time it happened
- What you expected to happen, and what happened instead
- The reference number shown on the screen, if there is one
- A screenshot, which is almost always worth more than a paragraph of description
Please never email us passwords, card numbers, CVV codes, or API keys. We will never ask for them, and we do not need them to help you. If someone claiming to be from Mamal asks for a password, that is not us — forward it to security@mamal.shop.
Common questions
Answers to the things people ask most.
I am locked out of my account.
Use the password reset link on the sign-in page first. If the email never arrives, or the account owner has left the business, email support and we will verify ownership and restore access.
A staff member cannot clock in or ring a sale.
Check their role and PIN under Team in the back office, since permissions are set per role and go down to individual actions. If the role looks right and it still fails, send us the employee name, the location and roughly what time it was, and we will trace it.
My printer stopped printing tickets.
Confirm the print bridge is running and the printer is reachable on the same network, then send a test print from the back office. If the test print works but tickets do not, the routing rule for that station is usually the cause — and we can look at it with you.
My numbers do not match what I expected.
Start with the daily close in Reports, which lays out sales, taxes, tips and payouts for that business date. If a figure still looks wrong, send us the date, the location and which report you were reading. On anything to do with reporting we would much rather over-explain than wave it away.
How do I export my data?
Anything you can see in Reports exports to CSV in one click. For a full extract of menus, sales history and customers, just ask. We will produce it in standard formats, free, and we do not treat the request as a resignation letter.
Something about my QuickBooks connection looks wrong.
Do not re-post a batch you are unsure about. A duplicate entry is far more painful to unwind than a late one. Note the document number shown in the back office, send it over, and we will confirm what actually reached QuickBooks before anything gets retried.
Who is responsible for my accounting decisions?
You and your accountant. Mamal can tell you what it posted, when, and whether the readback matched. Which accounts to use, and how to treat tax, tips, service charges, gift cards and discounts, is your accountant’s call rather than ours.